Background
In Need of A Makeover
As a small family-owned nail and hair salon in Huntington Beach, CA, SNS Salon + Beauty Supply prides itself on its luxurious customer experience and strong word of mouth. Despite its in-person success however, its online presence is small and inexperienced.
When we initially approached SNS as part of a UCSD project to create proofs of concept for a site redesign, they agreed, keen to expand their customer base toward younger clients.
The final website redesign.
The original site.
What went right? what went wrong?
Post-Mortem
What went right?
Time management worked excellently. Tracking tasks through a shared document allowed us to make design decisions stress-free. The design process and user testing were smooth as well, leading to a painless design process.
What went wrong?
Team management + communication. As students with different working and communication styles, we had a difficult time initially deciding our roles and contributions to the project. We found common ground eventually, and by the time we finished we had found our stride!
What I would do differently next time?
Next time, I would make sure that we are all on the same page when we begin. Ideally, we would set weekly meetings with our client to give regular updates and not leave them out of the either. I would also have loved to implement the final designs into the final website as well next time.
